Refund Policy for Neido Life Telehealth Practices
Effective Date: February 23, 2026
Neido Assumpta Igwe, Nurse Practitioner (“we,” “us,” “our”) provides virtual consultation services (“Services”). This Refund Policy outlines eligibility for refunds on payments made via our platform. All transactions are processed securely without involving Protected Health Information (PHI) beyond what’s necessary for service delivery, in line with HIPAA standards.
Contact Information:
Neido Assumpta Igwe, Nurse Practitioner
Email: info@neidolife.telehealthpractices.com
Phone: (202) 710-5541
1. Payment Terms
Fees are $[Insert Fee Amount, e.g., 100] per consultation, payable upfront via [e.g., credit card, PayPal] at booking.
No insurance billing; patients handle reimbursements directly.
All fees are in USD; taxes may apply as per location.
2. Refund Eligibility
Pre-Consultation Cancellations: Full refund if canceled at least 24 hours before scheduled time. Submit requests via email.
Late Cancellations/No-Shows: No refund if less than 24 hours notice or no-show (full fee retained).
Completed Consultations: No refunds post-consultation, as services are rendered.
Technical Issues: Partial refund (50%) if we cannot deliver due to our platform failure (e.g., unresolvable outage); no refund for patient-side issues (internet, device).
Dissatisfaction: Case-by-case review; generally no refunds for professional judgment or outcomes.
3. Refund Process
Submit requests to info@neidolife.telehealthpractices.com within 7 days of booking/payment, including confirmation number (no PHI required).
Processing: 5-10 business days to original payment method.
Fees: No refund processing charges; payment processor fees non-refundable.
Currency conversion fees borne by patient.
4. Exclusions
No refunds for non-emergency services where alternatives (e.g., 911) apply.
Repeated violations may result in service denial without refund.
5. HIPAA Compliance in Refunds
Refund handling uses de-identified data only (e.g., transaction ID). No PHI shared with processors without Business Associate Agreement (BAA).
Disputes resolved without PHI disclosure.
6. Changes to Policy
Updates posted here; continued use implies acceptance. Major changes emailed.
7. Governing Law
Governed by [District of Columbia] laws and federal regulations. Disputes via email resolution first.
Questions? Contact info@neidolife.telehealthpractices.com or (202) 710-5541. By booking, you agree to this policy.